Public Notice Regarding Change in Outsourcing Service Provider Public Notice Regarding Change in Outsourcing Service Provider

Public Notice Regarding Change in Outsourcing Service Provider

Public Notice Regarding Change in Outsourcing Service Provider

            The existing Service Center of Cox & Kings Global Services (CKGS) located at 5883, Glenridge Drive, Suite No.180, Sandy Springs, GA-30328 for providing outsourcing services for Visa, OCI, Renunciation, Passport and Global Entry Program (Websites: https://www.in.ckgs.us/ & https://passport.in.ckgs.us/) will shut down its operations at close of business (1700 hours Eastern Standard Time) on Wednesday, 14 October, 2020.

  1. 2. In this context, the following may kindly be noted:
  • Applicants can only submit applications on the CKGS website before the above deadline.
  • Applicants must ensure that their documents are shipped to CKGS with suitable pre-paid return envelopes in a manner to ensure that it reaches CKGS by 1700 hours Eastern Standard Time on Friday, 16 October, 2020.
  • Any applications received after 1700 hours Eastern Standard Time on Friday, 16 October, 2020 will be returned to the applicants without processing.
  • Applicants must ensure that they receive back the processed documentation from CKGS as it will not be possible for CKGS or the Consulate to take care of any returned envelopes. The responsibility is that of the applicant.
  1. 3. With effect from 19 October, 2020 and till M/s VFS Global – the new outsource service provider - takes over operations (expected from 02 November, 2020), the Consulate General of India will provide direct limited services only in emergencies. Applicants are advised to keep in mind consular jurisdiction as well as the emergency contact information of the Embassy/Consulates in USA and submit an application to the relevant office. These details are available at https://www.indianembassyusa.gov.in/extra?id=60:
  • Emergency visa will be issued to the eligible categories allowed to travel to India as per the advisories issued from time to time by the Government of India. Visa applicants are requested to send an email to: cons.atlanta@mea.gov.in requesting for emergency visa. The Consulate would send the application forms and guidelines to apply for emergency visa.
  • For diplomatic/official visas, please contact the Special Issuance Agency of the Department of State for completion of necessary formalities. In case of any questions, please send an email to cons.atlanta@mea.gov.in for details.
  • For emergency passport services, applicants are requested to send an email to cons.atlanta@mea.gov.in explaining the reason. Only after approval from the Consulate, the application process must be initiated by the applicant.
  • OCI services will remain suspended till the new service provider takes over.
  1. 4. The contact details of VFS Global, details of service fees, their operational hours, etc. will be published on the website of the Consulate in due course.

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